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Writer's pictureNicole Cozean

Case Report: Dealing with Skeptical or Challenging Patients

What do you do when you have a patient who doesn't believe you can help?



Case Report: Dealing with Skeptical or Challenging Patients
 

Pelvic PT Rising: The pelvic health tools to make you a better clinician and/or a more successful business owner. We want every single pelvic health practitioner to be more confident and successful in your practice and career!

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Many times these are the patients we end up thinking about when we go home at night. Or over our lunch break. Or even during our next patient.


They can make us feel inadequate, sap our energy or cause us to replay conversations in our heads.


"What do I say in order to convince them I can help?"


Many of these patients have very valid reasons to be skeptical. Their emotions can range from anger to depression to "yeah, but...ing" So what do we do?


  1. Take our ego out of it. It's not about us, and we don't have to be right and win.

  2. Stop talking. There's nothing you can say to change someone's mind.

  3. Show them a change. Help them to see a change. Focus on 1-2 things. Demonstrate a change in the session and help them to see it.


Have any patients like this? Any challenges or thoughts? Let us know!


As Nicole said on the full 'sode of the topic...


"These patients can make us feel inadequate, sap our energy or cause us to replay conversations in our heads." - Nicole Cozean

Learn more about pelvic health with our Clinical Courses


All of the Rising clinical courses are designed to:


  • Challenge the way you think

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  • Let you go back to your work: you'll have lifetime access to the lectures and handouts.  Check out all the clinical courses we offer (www.pelvicptrising.com/clinical).


Curious about private practice? Check out our Business Resources


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Nicole Cozean, PT, DPT, WCS


Founder of Pelvic PT Rising and PelvicSanity Physical Therapy in Southern California.


Dedicated to forever changing pelvic health with online clinical courses to help you be more confident in your practice and business resources to help start and grow pelvic health businesses.



Jesse Cozean, MBA


Co-founder of the Pelvic PT Rising and the Rising Podcast.


Jesse uses his business experience to help pelvic health business owners start and grow their practices so they can build a practice that truly works for them. From website design, SEO, conversions, marketing, finance and money mindset, he wants to make the process of owning your own practice easier and fun.

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